Wednesday, September 5, 2007

TUIfly Update

I mentioned in my last post that we had a little issue with our airline bookings on Germanwings and TUIfly. Well, we resolved things just fine with Germanwings, but we were awaiting a response from TUIfly.

We waited long enough, methinks. So Lance just called them.

Well, it's all fixed. TUIfly resolved the issue for us this evening, and we only paid for the cost of the phone call.

Great customer service!!

However, let this be a cautionary tale - ALWAYS BOOK PLANE TICKETS IN A NAME THAT MATCHES WHAT IS ON THE PASSPORT!!! We were lucky, because we didn't have to pay for the mistake. Other airlines are not so nice.


Andrew said...

Recently I stumbled across Avalon Travel, who's looking for writers for some of their guidebooks. Maybe it's not your thing but I figured I'd pass it along just in case.

Great job with the new blog and enjoy your last days in Germany!

Karyn said...

Thanks so much for dropping by! Glad you've been enjoying my blog. That's why I write it, anyway! I hope people enjoy reading about my experiences.

I've seen Avalon Travel's guidelines before, but they never had anything that was a good fit for me at the time. But at the moment, it looks like they want someone to write one of their Moon Handbooks for Germany. I might check into it and see what kind of time commitment they're talking about here. Because my life is about to get pretty crazy with the move.