I mentioned in my last post that we had a little issue with our airline bookings on Germanwings and TUIfly. Well, we resolved things just fine with Germanwings, but we were awaiting a response from TUIfly.
We waited long enough, methinks. So Lance just called them.
Well, it's all fixed. TUIfly resolved the issue for us this evening, and we only paid for the cost of the phone call.
Great customer service!!
However, let this be a cautionary tale - ALWAYS BOOK PLANE TICKETS IN A NAME THAT MATCHES WHAT IS ON THE PASSPORT!!! We were lucky, because we didn't have to pay for the mistake. Other airlines are not so nice.